Night Auditor/Front Desk Clerk

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accurate and efficient processing - Answer phone calls and respond to guest inquiries with excellent phone etiquette - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns promptly and professionally - Assist with night audit duties, including balancing accounts and preparing reports - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Skills: - Strong guest relations skills to provide exceptional hospitality service - Knowledge of hotel operations and front desk procedures - Proficient in using phone systems and computer software for hotel management - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Strong problem-solving skills to handle guest issues effectively - Attention to detail to ensure accuracy in guest transactions - Flexibility to work varying shifts, including evenings, weekends, and holidays Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.
Job Type: Full-time Pay: From $15.
00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Free parking * Health insurance * Paid jury duty * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Overnight shift * Weekends as needed Work setting: * In-person Work Location: In person